Judging the success of a business’ technology used to be easy. If the email was coming in and going out, and all staff were able to work in their Lotus 1-2-3 spreadsheets, the computer technicians were doing their job and all was rosy. Of course, we weren’t really measuring server uptime, the effectiveness of filtering of spam email, or whether we really needed to click through six screens before we could get to our inventory screen. So perhaps measuring IT…